MK.

Hi, I'm

Maleesha Kushan.

An Operations & IT Professional.

I bridge the gap between operational efficiency and technology-driven solutions to foster business growth.

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About Me

Operations professional with a computing background and two years of experience streamlining processes by tracking key metrics. Skilled in using Google Sheets and AI to uncover insights that boost efficiency and support business growth. Eager to apply a proactive, problem-solving mindset to a challenging operations role.

Languages: English, Sinhala

Professional Experience

Freelance Digital Operations Coordinator

Wijaya Home Stay Anuradhapura | August 2023 - Present

  • Managed the full client lifecycle for 1,500+ customers, driving satisfaction and business growth.
  • Handled all digital client communications, building trust and engagement through messaging, and social media platforms.
  • Drove client acquisition through a 100% organic online presence, built from scratch without any paid ads or post boosts.
  • Developed all marketing content, creating compelling visuals and messaging for the target audience.

Education

Pearson BTEC HND in Computing

ESOFT Metro Campus, Matara | Sep 2023 - Aug 2025

Relevant coursework in IT, Database Management Systems and Project Management.

Foundation Certificate of Higher Education in IT

Informatics Institute of Technology (IIT Campus) | June 2022 - January 2023

Skills & Tools

Core Competencies

Operations Coordination Process Improvement Resource Tracking Inventory Management Customer Service Project Coordination Data Analysis Time Management

Software & Tools

Sheets

Docs

Drive

Forms

Excel

Word

Powerpoint

Canva

Gemini AI

AI Tools

Vibe Coding

Projects

Basic Inventory Tracker with Stock Alerts

Completed October 2025

Created an inventory tracking system for 100 products using Google Sheets, featuring visual stock status monitoring (Out of Stock/Low/OK) and automated reorder alerts. Dashboard provides a summary of the total inventory value and reorder needs.

View Project

Certifications

  • Operations Management Foundations (LinkedIn Learning)
  • Career Essentials in Project Management by Microsoft and LinkedIn (Professional Certificate)
  • Understanding AI for Business Professionals (LinkedIn Learning)
  • Digital Literacy and Productivity Learning Pathway (LinkedIn Learning)
  • Teamwork Foundation (LinkedIn Learning)

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